Comments on: Megabus Misery

By: Al Smolkin

Al Smolkin — Thu, 09 Dec 2010 14:37:42 +0000

Made the reservation on Megabus from Boston to NYC. On the way back, tried to change the trip within 24 hours (as allowed per Megabus website), but, was required to shell out $25 in addition to the ticket I already held.
When called to complain, was told that the turn-around would be 24-48 hours.
It’s been 4 weeks.
Called the 908 number, and, got re-directed to the main Megabus number.

Called again, demanded to speak with supervisor, who then told me that the best he can do is re-file the claim.

I’m filing “charge dispute” with my credit card. Ha-ha!

By: Janet F

Janet F — Tue, 28 Sep 2010 00:24:07 +0000

Where do I start. Non-existent, rude customer service. Their buses are ALWAYS like clockwork, minimum 1 hr late to bus stops. I have had them be over 3 hrs late so many times, I’ve had to stop booking late tickets as by the time I get back home (Buffalo NY> Toronto ON), the subway in Toronto is closed for the night. They NEVER issue refunds. Cut you off on phone calls. Refer to phone numbers that have no idea what you’re talking about in terms of refunds or exchanges on tickets. They have no number to call if the bus is late. If you do get a customer service number, prepare to wait for HOURS to get someone to answer. Their internet does not always work on the buses. Broken or faulty electrical plugs and lights. Dirty bathrooms. Seats that are screwed loosely into the floor and shift whenever the bus stops or accelerates. Drivers getting lost/confused as to schedule or route.

The last time I was on Megabus, they were 2 hrs late. They pulled into the Buffalo downtown terminal (I had gotten on at the Buffalo Airport stop). There was another bus in our lot space at the downtown terminal. The bus driver gets out, and starts having a discussion with the other bus driver. 10 minutes pass. We’re then told that we have to switch buses (no reason as to why). So all our luggage is thrown into a pile on the side of the street, we are transferred to another bus, no bags. Then the bus drivers start to have an argument. We wait another 20 minutes. Then we’re told we have to switch BACK to the previous bus. Over 55 people have to move everything TWICE. Then another 20 minutes waiting, for no apparent reason. No explanation. We are not allowed to check as to whether or bags are onboard or not. We get into Toronto over 4 hours late. People have missed flights. Missed connections, the list goes on…

Then a couple of weeks later, the Sept 11 crash. That’s it. I’m DONE with Megabus. Especially since my bus route now has a Greyhound Neon line that has matched Megabus prices. Megabus? MegaJOKE.

By: Angry

Angry — Sat, 11 Sep 2010 12:05:40 +0000

I HATE HATE HATE Megabus!! They have the worse customer service in the world. They do not care about their customers only about making money. I missed my bus, which I will take complete responsibility for, but when I called both a supervisor and customer service to ask if I take the available seat on the next bus, which had open seats, they scoffed in my face, mechanically reciting that they could not help me because ”that’s not our policy”. I paid for a service that I did not receive! To make matters worse, the customer service representative hung up on me. How rude! Megabus is horrible company that provides below par service. People only continue to use their services because they are so cheap. I’d rather pay the extra ten dollars for the train or greyhound and be provided with quality service.

By: Ckorszun

Ckorszun — Thu, 20 May 2010 12:08:53 +0000

HORRIBLE!!! BUS DRIVER FROM HELL!!! The most obnoxious bus driver actually left my daughter in the parking lot – honking for her to get out of the way. He KNEW she was trying to get on the bus. Called the hotline. First person had absolutely NO idea what she was doing – another fool at the place. The second worker took down my information but I doubt they will ever acknowledge this. They do not deserve to be in business and I will NEVER buy a ticket from them again. GO AWAY MEGABUS!!! YOU STINK and YOUR DRIVER BELONGS IN HELL!!!!! Hope he loses his license.

By: DWJ

DWJ — Tue, 13 Apr 2010 00:43:37 +0000

I almost gave up and that’s when someone finally answered. Horrible experience, sorry you had the same.